F&Q

What types of products does Nature Boundary offer?

Nature Boundary has specialized in automotive parts for many years and possesses professional automotive knowledge.

How can I contact Nature Boundary for inquiries?

You can contact us via email at info@nature-boundary.com. Alternatively, you can contact us via WhatsApp at +86 1518171235.

What is Nature Boundary's return policy?

Nature Boundary offers a 30-day return policy. Returned items must be in their original condition, unworn or used, with all tags intact, and in their original packaging. You will also need to provide a receipt or proof of purchase.

How long does a refund take?

After receiving and inspecting your return, we will notify you whether your refund has been approved. If approved, the refund will be returned to your original payment account within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.

What items cannot be returned?

Certain items are non-refundable, including perishable goods, custom-made items, personal care products, hazardous materials, and flammable liquids and gases. Additionally, discounted items and gift cards are not eligible for return.

What should I do if my item is damaged or the wrong item was sent?

If you receive a damaged or incorrect item, please check it immediately upon receiving your order and contact us. We will assess the problem and take appropriate action to resolve it.

Can I exchange an item?

The easiest way to exchange an item is to return the original item and purchase a new one separately after the return is accepted.

Is there a cooling-off period for returns within the EU?

Yes, if the goods were shipped to the EU, you have the right to cancel or return the order within 14 days for any reason, provided the goods are in the same condition as received, unworn or unused, with tags, and in their original packaging.