F&Q

What types of products does Nature Boundary offer?

Nature Boundary specializes in a curated selection of unique and stylish products that cater to nature enthusiasts. Our offerings include items designed to enhance your lifestyle while reflecting a deep appreciation for the beauty of the natural world.

How can I contact Nature Boundary for inquiries?

You can reach us via email at info@nature-boundary.com. Additionally, you can contact us through WhatsApp at +86 1518171235.

What is the return policy for items purchased from Nature Boundary?

Nature Boundary has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Additionally, sale items and gift cards are not eligible for return.

What should I do if my item is damaged or incorrect?

If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

Can I exchange an item for a different one?

The most efficient way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

Is there a cooling-off period for returns in the European Union?

Yes, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in the same condition as received, unworn or unused, with tags, and in its original packaging.